Privacy Policy

Last Updated: January 16, 2026

1. Introduction

Welcome to Zo Techno (“we,” “us,” or “our”). We are committed to protecting your privacy and respecting your rights under the Privacy Act 1988 (Cth) (Privacy Act).

This policy outlines how we collect, use, store, and disclose your personal information when you visit our website or purchase our smart living gadgets. By accessing our services, you consent to the practices described in this policy.

2. Information We Collect

To provide you with our premier tech products and seamless service, we may collect the following types of personal information:

• Identity Data: Your name, username, or similar identifiers.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Transaction Data: Details about payments to and from you and other details of products (such as smart home devices) you have purchased from us.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, and operating system used to access our store.
• Marketing Data: Your preferences in receiving marketing from us and your communication preferences.

Note: We do not store your full credit card details. All financial transactions are processed through secure third-party payment gateways (e.g., Shopify Payments, PayPal, Afterpay).

3. How We Collect Your Information

We collect data through various methods, including:

• Direct Interactions: When you purchase a product, subscribe to our newsletter, or contact our support team.
• Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing actions via cookies and logs.

4. Purpose of Collection

We use your personal information for the following purposes:

1. Order Fulfilment: To process and deliver your smart living gadgets.
2. Customer Support: To manage your relationship with us, including notifying you about changes to our terms or privacy policy.
3. Improvement: To use data analytics to improve our website, products, and customer experiences.
4. Marketing: With your consent, to send you information about new “vital tech” arrivals and special offers.

5. Disclosure of Personal Information

We may share your personal information with trusted third parties to facilitate our business operations:

• Service Providers: Amzon Logistics and courier companies to deliver your orders.
• Professional Advisers: Lawyers, bankers, auditors, and insurers.
• Regulatory Bodies: The Australian Taxation Office (ATO) and other regulators if required by law.

Cross-Border Disclosure: If we use service providers (e.g., cloud storage or dropshipping partners) located outside Australia, we take reasonable steps to ensure they handle your data in accordance with the Australian Privacy Principles.

6. Security of Your Data

We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. This includes the use of SSL encryption for all transaction data.

7. Access and Correction

Under the Privacy Act, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of any information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To exercise these rights, please contact us using the details in Section 9. We will respond to legitimate requests within a reasonable timeframe (usually 30 days).

8. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our “smart living” collections and allows us to improve our site. You can choose to disable cookies through your browser settings, though this may affect the functionality of the website.

9. Contact Us & Complaints

If you have any questions about this Privacy Policy or wish to make a complaint about a breach of the Australian Privacy Principles, please contact us:

Zo Techno Privacy Officer

• Email: support@zotechno.com.au
• Address: Sydney NSW 2000

If you are not satisfied with our response to your complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.